Shipping policy
Shipping Policy
Last Updated: October 2026
At Sitara, we aim to process and deliver every order safely and on time. Please read the following shipping policy before placing your order.
1. Order Processing
Orders are generally processed and prepared for dispatch within 1–3 business days after the order is successfully placed.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided at checkout, where available.
2. Delivery Time
After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.
Delivery times are estimates and may vary due to:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- High-volume sale periods
- Operational or logistical delays
- Circumstances beyond our control
Remote or difficult-to-service locations may require additional delivery time.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
From time to time, Sitara may offer free shipping or promotional shipping offers. Such offers may be subject to specific conditions.
4. Tracking Your Order
Once your order has been shipped, you may receive a tracking number or tracking link.
You can use the provided tracking information to monitor your shipment.
Please allow some time after dispatch for the tracking information to become active in the courier system.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Valid phone number
Sitara will not be responsible for delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.
If you notice an error in your shipping address after placing an order, contact us as soon as possible at:
We will try to assist you, but address changes may not be possible once the order has been dispatched.
6. Failed Delivery & RTO
If a shipment cannot be delivered because of reasons such as:
- Customer unavailable
- Incorrect address
- Incorrect phone number
- Customer refusing the shipment
- Repeated failed delivery attempts
- Customer being unreachable
the shipment may be returned to us by the courier as a Return to Origin (RTO).
For COD orders, repeated refusal or failure to accept shipments may result in COD being restricted or disabled for future orders.
7. Delayed or Lost Shipments
While we work with reliable shipping partners, delays may occasionally occur due to circumstances outside our control.
If your shipment appears significantly delayed or is reported as lost by the courier, please contact us at:
We will coordinate with the shipping partner and assist you with the available resolution.
8. Damaged Package on Delivery
If your package appears visibly damaged or tampered with when delivered, we recommend recording the condition of the package before opening it.
For claims involving a damaged or incorrect product, please refer to our Return & Refund Policy.
A continuous, unedited unboxing video is mandatory for such claims.
9. International Shipping
At present, Sitara ships within India only, unless otherwise specifically stated on the website.
International shipping may be introduced in the future.
10. Contact Us
For shipping-related questions, order issues, or delivery concerns, contact us at:
Sitara
📧 sitarabyyou@gmail.com